FAQ
Short answers to the questions we get most. Everything here matches our shipping policy and refund policy, which are the versions that count. If your question is not here, email kaden@smilingispower.com.
Ordering and delivery
How long until my order arrives?
Every piece is made after you order it. Printing takes 2 to 5 business days; the embroidered cap takes 3 to 5. US shipping then takes 3 to 7 business days, so most US orders arrive 5 to 12 business days after you order. You get an email with tracking the moment it ships.
How much is shipping?
A flat $5.95 anywhere in the United States, and free on US orders of $75 or more. Canada is $9.95. Australia and New Zealand are $11.95.
Do you ship to my country?
We ship to the United States, Canada, Australia and New Zealand. We do not currently ship to the UK, Europe or other countries. If you are somewhere else, email us and we will tell you what is possible.
Will I pay customs or import fees?
Canadian, Australian and New Zealand orders are printed at the facility nearest you, so they normally arrive without customs charges and faster than a package from Texas would. Allow 4 to 12 business days in transit after production.
Can I cancel or change my order?
Yes, within 12 hours of purchase, before production begins. Email us with your order number. After that the item is already being made for you and we cannot stop it.
Tracking says delivered but the package is not here.
Give it 48 hours; carriers sometimes scan early. Check with neighbours and your carrier. If it is still missing after that, email us and we will help sort it out.
Returns
Can I return or exchange something?
Because each piece is printed to order and nothing sits in a warehouse, we cannot accept returns or exchanges for a change of mind or a sizing miss. Please use the fit and sizing guide before you order, and email us if you are unsure; we will tell you which size to pick.
My order arrived damaged, misprinted or wrong.
That one is on us. Email kaden@smilingispower.com within 30 days of delivery with your order number and a photo, and we will replace it or refund it at no cost to you.
The products
Where are things made?
US orders are printed and stitched to order in the USA. The tees are Comfort Colors 1717 heavyweight garment-dyed cotton, the hoodie is a Cotton Heritage premium pullover, and the cap is a Yupoong classic dad hat with flat embroidery.
What is the arc?
A small smile. It sits on the left chest of the tees and hoodie, on the front of the cap, and on its own as a sticker. It is a reminder to you and a signal to everyone else. The one rule that comes with it: give one away.
How do I pick a size?
Measure a piece you already own and compare it to the tables in the sizing guide. The tees run true to size with a relaxed fit. The hoodie runs small, so order one size up.
Do you do team, school or bulk orders?
Ask. For a group of people who want to wear the arc together we can usually do something. Email us with the rough quantity and the date you need it by.
Getting hold of us
How do I contact you?
Email kaden@smilingispower.com and include your order number if you have one. Smiling Is Power is a small, founder-run brand in Texas; we answer every message, usually within one business day.